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Conditions of Sale

Shipping:

Orders are shipped same day of order placement. Orders placed after 12:00 PM will ship the next business day.

Pricing:

  • Capsules are priced per thousand pieces.
  • Minimum quantity of one box applies.
  • All prices are provided in US dollars.

Capsule Processing Fee:

Starting March 1st 2012, Battistella USA will be including a capsule processing fee on all of our invoices; as we invested in buying new software, Adobe Creative Suite, which allows us to create capsule artwork and any drawings to ready to fit measurements in house for all of our customers. When we send capsule orders to our production team in Italy, we now can include drawings/ artworks; this will cut our lead time down. To recover some of the cost of hardware, software and man power, this fee will be requested from now on versus an increase in price.

The capsule processing fee will be per invoice and NOT by the qty of capsules.

Return Policy:

Damaged Shipments - If your order arrives damaged, it is essential that you respond promptly. It is your responsibility as the customer and receiver of the shipment to report any damages to the shipping company (UPS) at the time it is delivered or as soon afterward as possible, making note of any obvious external damage to the shipping container on the shipping manifest before signing for receipt and following up if damage becomes obvious once you open the shipping container. You must also retain the shipping container and packing material for the shipper’s inspection. Failure to promptly report any damage or loss to the shipping company indicates that you have accepted the shipment as is without further recourse.

Returns - Should products purchased from Battistella USA not meet your needs or requirements we will accept returns based on the following eligibility:

  • Returns are only allowed within 30 days of invoice date.
  • All items must be returned in their original package, cannot be damaged or have items missing, and must be in original condition.
  • If wrong color or size has been ordered and you return the box, a 15% restocking fee + shipping applies. (PLEASE REQUEST SAMPLES CAPSULES IF YOU ARE NOT SURE OF COLOR, SIZE OR MATERIALS).
  • All refunds will be in a form of store credit.